With 98% of respondents rating the practice as Good, Very Good or Excellent, we feel we are doing most things well but we always look for improvements.

Of the 28 Questions in the survey, 24 questions showed improvement or were stable over time and 4 questions showed a marginal decline.  The table below shows that of the six Core Domain areas, five improved over time:

We sit in the Upper Quartile (the highest 25% of all survey mean scores) for most of the Core General Practice Domains when benchmarked against 658 other Australian practices of similar size. For the Domains of ‘Provision of Information’ and ‘Continuity of Care’ we sit in the Median Quartile when benchmarked, so that’s were we intend to focus!

We’d like to do better regarding Continuity of Care (which means your ability to see the doctor of your choice). We also intend to improve communication with you about delays while you are waiting and regarding your knowledge about After-hours service options.

Continuity of Care

We plan to focus on patient education about the value (in terms of health outcomes) of seeing the same GP over time so that patients who book their own appointments online or in the app have more reason to choose continuity of care. We will also educate reception staff about the benefits and importance of re-booking patients with the same GP where possible.

Provision of Information

To improve patient knowledge of the After Hours Service and Home Visits, we will increase signage on waiting room TVS, information on our website and social media.

When we are closed phone the clinic and your call will automatically divert to the Blackburn Clinic After Hours Service or to the Hello Home Doctor service depending on the time of your call. So easy!

Home visits are offered by the GPs for their patients in the local area. As provision of home visits is time consuming and it takes the GP away from providing consultations to other patients, they are only provided where strictly necessary and will always be charged at the full fee. Patients should phone and speak with a nurse if needing a home visit.

We recognise that waiting times once you arrive can be frustrating – we will look for ways to proactively communicate delays to patients, as well as recommend extra catch-up time slots for GPs who regularly run behind schedule (note – independent GPs each choose their own appointment book set up).

We’ll continue to focus on making information about Fees available. As the GPs are independent medical practitioners they set their own fees. The GPs page of this website outlines some of the most common services as well as any bespoke service types that each GP offers, as well as examples of their associated fees.

Have a look at the News Pages of Blackburn Clinic and Blackburn Clinic Carson Suite to find out what their Patient Surveys revealed!

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She now has appointments available at Blackburn Clinic as well as at Blackburn Specialist Centre.

On Mondays, Elise will consult at Blackburn Clinic, Suite 5. On Wednesday and Friday she will continue to consult at Blackburn Specialist Centre.

If booking via the website, she’ll be listed twice.

If booking via the AMS Connect app you need to select Location ‘Blackburn Clinic’ for Monday appointments, and ‘Blackburn Specialist Centre’ for Wednesday or Friday appointments.

In order to maximise availability of GPs, more room changes are coming for several other GPs…. So follow our Facebook or Instagram pages to keep up to date.

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After over 26 years working as a GP at Blackburn Clinic, Dr Janice Kreltszheim has made the decision to retire.

A note from Janice to her patients:

“This has not been easy, as I love so many aspects of my work, especially the patients that I have been privileged to meet and care for.  However, grandparenthood, downsizing and caring for my own elderly relatives, as well as some travel and volunteer work at our local church and the charity Wise Choices for Life in Africa, are now calling for my time and attention.  Many of my regular patients will want to know, “Which GP should I see now?”, and I’d encourage you to make an appointment with me to discuss this and to tie up any loose ends.

My last day at Blackburn Clinic will be Thursday 16^th April.  (I have a grandchild due just a few days after that!).  I wish you all very well!

Dr. Janice Kreltszheim”

I’m sure many of her patients will join us in wishing Dr. Janice Kreltszheim a very long, healthy, happy and fulfilling retirement.

The post Dr Janice Kreltszheim is retiring! appeared first on Blackburn Specialist Centre.

Book online or via the AMS Connect app (by selecting Location ‘Blackburn Clinic’ and then selecting ‘Flu Vaccine’), or phone the clinic.

The GP will check your eligibility and offer a Covid booster at this visit if appropriate.

Check your eligibility for a free Flu vaccine here. Private vaccines cost $20.

Children with needle aversion

A nasal spray flu vaccine for children aged 2 to 17 years is available by private prescription. Book a Flu Vaccine appointment to find out whether this is suitable.

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This new Care Plan is all about comprehensive, ongoing support for people living with chronic health conditions. The goal is to provide structured, long-term care that helps maximise your health outcomes and keeps your care consistent and well-coordinated.

What does this mean for you?

• You can see your regular GP as often as every 3 months specifically to review and manage your chronic condition
• These care-plan review visits are bulk billed, so there’s no cost to you
• Your GP can take the time to monitor progress, adjust treatment, and support your long-term health goals

Click here for further information.

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If you are aged 45-49 and have one or more of the below risk factors, you are eligible for this once-off free assessment.

Risk Factors for chronic disease include:

• High chloestrol
• Alcohol or drug misuse
• Excess weight
• Physical inactivity
• Smoking
• Poor nutrition
• High blood pressure
• Impaired glucose metabolism
• A family history of a chronic disease (asthma, cardiovascular diseas, mental health condition, arthritis, cancer, diabetes mellitus etc.)

What to expect

In this health check you will spend about 10 minutes with the practice nurse, followed by 20-30 minutes with your doctor.

The health check includes assessment of physical and mental health in order to identify risks and signs of early onset of chronic disease, undertaking interventions and referrals where clinically appropriate, education, advice and health strategies and a written record of the assessment.

How to book

Please phone 9875 1123 to book this appointment as they cannot be booked online.

Once you’ve booked in your appointment please print out the 45-49 Year Old Health Check questionnaire – which can be found on the patient information page of the website under ‘Forms’.

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• breast & cervical screening or prostate check as appropriate
• detailed heart risk evaluation
• body composition analysis
• hearing screening test
• risk evaluation
• respiratory assessment
• diabetes check
• kidney check
• skin cancer check
• eye check
• an ECG.

COST:
Mon-Fri appointments = $200 GAP
Weekend appointments = $240 GAP.

Phone the clinic on 9875 1123 or book online.

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