Patient Feedback Survey Results
The General Practice located at Blackburn Clinic (Suite 5) surveyed 351 patients using a Practice Accreditation and Improvement Survey (PAIS). The PAIS is a well-established patient survey widely used by general practices across Australia to gather valuable feedback from patients, which informs meaningful quality improvement within the organisation.
97% of all patient ratings about the Blackburn Clinic general practice were ’good, very good or excellent’.
There were 28 areas assessed by the survey and we were excited to learn that the patient feedback from our previous accreditations (in 2016 and 2019) shows that we have consistently improved in all 28 areas over those seven years! Click on the image above to find out which 3 areas we identified for improvement and our proposed plans to achieve this.